Services

Business Transformation

Transformation of core operational processes, for example, supply chain, IT services, and customer interfaces. Typically my work has involved using IT systems as a key enabler but with business change as the primary goal. For example, taking a failing purchasing system and rolling it out throughout the organisation, radically changing the buying behaviour of over 500 staff.

Interim ICT Management

I have managed international IT operations with budgets in excess of $30m. Often my role has included transforming the service, e.g. re-motivating staff post outsourcing and reducing problem resolution time from 6 weeks to 3 days. I have a particularly wide experience of core package selection, contract negotiation and implementation.

ICT Programme Management

Arguably the most satisfying programme was leading a $200m worldwide IT sourcing programme, but I have also delivered many smaller, but no less critical, programmes in a wide range of sectors. For example, one client’s global SAP implementation was being designed with terminal flaws in it; I was able to re-position the work by moving core development from the North American Headquarters to Europe on the site of the initial pilot.

Programme/Project Health and Risk Reviews

I have carried out portfolio reviews in a number of sectors, and in particular financial services. One of the key issues is the inevitable focus on programme delivery, rather than benefit realisation. Double counting benefits, overly optimistic predictions and poor risk management are rife in all sectors; the challenge is not only to identify the really critical issues but also to persuade key stakeholders that changes must be made if the programme is going to deliver the desired value.

3rd Party Sourcing/Outsourcing Initiation and Management

My experience includes tendering, selection, contract negotiation and post-contract management. From recent public sector work I have a good understanding of OJEU directives and TUPE regulations.